Returns & Refunds

WARRANTY

All our products offer a 30 day warranty with no hassle if it may turn out to be faulty. This 30 days starts from the day it is shipped out to you. We want all our customers to be satisified with the products they purchase here at Velvet Toy Box and will be happy to resolve any issues that may arise in that warranty time. 

We will be happy to provide a few options in this instance :

Exhchange for the same product free of charge

Exhchange for another product of same value

Refund or store credit for returned faulty item once it has been inspected by one of our Velvet Toy Box staff members

We will be happy to cover all costs of returned items if it is found to be faulty.

Once shipping has been created and your order is on its way to you, there is no cancelation option from this time.

Be sure to test your products first before returning as it may be as simple as a wrong battery instalation. Please contact us if you have any issues with your products and we will be happy to help problem solve the issue.

CHANGE OF MIND

Once you have receieved your order, there are no options for refund for change of mind. 

We can happily exchnage a product as long as the item is still in its original wrapping and not shown to be used or opened.  The exhcange can be made by returning your item and we will send you the new selected item. The delivery cost will be at your expense in this instance.

Scroll to Top